Frequently Asked Questions
What are your business hours?
We operate a 24/7 (including emergency call out) service. Our reception hours are 7.30am – 5.00pm Monday to Friday.
What payment options do you offer?
We have a full range of payment facilities including cash, EFTPOS & MasterCard as well as interest free finance options.
Do you respond to emergency call outs?
Yes, we provide a 24 hour 365 day call out service.
Do you cover the whole of the South Island?
Yes, we go South Island wide, without boundaries, from Kaiteriteri to Dunedin.
Do you carry out rural work, would you travel to our back country station?
Yes, we travel to rural & remote locations throughout the South Island. We will go where others won’t. We travel to remote back country stations, holiday homes & farms.
Do you provide commercial plumbing services?
Yes, we provide commercial, residential & rural plumbing services.
Why should I choose a Master Plumber?
In New Zealand, most sanitary plumbing, gasfitting or drainlaying is ‘restricted’. That means it’s illegal to do it yourself because of the health and safety risks. You also risk expensive mistakes and even voiding your insurance. When you use a plumbing firm that is a member of Master Plumbers, you know they are authorised to carry out the work they do.
To be accepted for membership, Master Plumbers undergo an ongoing Quality Assurance review of their business practices. This sets Master Plumbers apart from others in the trade.
Homeowners have the backing of the 12-month Master Plumbers Guarantee, protecting you in the event of substandard workmanship.
Do you test & install backflow prevention?
Yes, we install backflow prevention systems as well as testing plumbing systems to establish whether backflow is occurring.
Why do I need backflow prevention?
Because homes and businesses use chemicals and other potential contaminants, backflow can be a major threat to people’s health and well-being. At its worst, backflow into the public drinking-water supply could cause death or serious injury, so we all have a responsibility to help reduce this risk.
New Zealand has strict legislation for the prevention of backflow to protect the safety of our drinking water. The installation of backflow prevention devices is mandatory and is required in accordance with NZ legislation.
Under current Local and Central Government legislation, backflow prevention is required to be installed by the property owner and must be installed immediately when requested.
All annual checking of the operation and maintenance of any backflow prevention device is to be carried out by the property owner.
Do you supply water filters?
Yes, we do.
Can you assist with my house renovations?
Yes, we frequently work with clients on their bathroom & kitchen renovations. With our partner brands, we can also assist with heating, cooling, electrical and underground services.
Do you supply hot water cylinders?
Yes, we supply & install hot water cylinders.
Do you supply hot water heat pumps?
Yes, we can supply & install hot water heat pump systems which can include underfloor heating, radiators and/or heat pumps.
Do you carry out EQC repair work?
Yes, we do.